Project Coordinator (Customer Experience Operations, Afternoon Shift)

3+ years of management experience, preferably in Customer Experience environment., Willing to come into our Kraków office 3 times per week., Flexibility with working hours, ideally availability from 2 PM to 10 PM CET., Ability to analyze data and translate insights into actionable improvements., Proficiency in project management tools (e.g., Asana, Jira, Monday.com, Smartsheet, Confluence)., Strong communication skills, with the ability to influence stakeholders at all levels., Self-starter with a problem-solving mindset and a strong sense of ownership., PMP, CAPM, or Agile/Scrum certification is a plus., Experience working in SaaS, Fintech, or customer support organizations., Comfortable working with Salesforce or comparable platforms.

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