Program Manager, Technical Services

Introduction

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

The Team

Your tasks

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Job Summary

The Professional Services Program Manager will lead services programs and projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. The Program Manager will drive customer deployment programs and projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.

Key Responsibilities

Determine project partners and team structure/organization partners will include technical and business resources

In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables

Develop project timeline and landmarks using appropriate tools and techniques

Build and execute project work plans and revise as appropriate to meet changing needs and requirements

Identify resources needed and assign individual responsibilities and tasks

Run day-to-day operational aspects of a project and scope

Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.

Review deliverables prepared by team before passing to client

Effectively apply Palo Alto Networks Project Management methodology and implement project standards

Minimize our exposure and risk on all projects

Ensure project documents are complete, current, and stored appropriately

Track and report team hours and expenses on a weekly basis

Provide Executive Dashboards on overall project/program status

Mentor project managers and project coordinators

Your profile

Qualifications

Preferred Qualifications

BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required

8+ years of related work experience or leading complex projects desired

Analyze project profitability, revenue, margins, bill rates, and utilization

Strong proficiency with project management software, such as Microsoft Project and SmartSheets

Good presentation skills including written, oral, presentation

Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization

Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments

Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations

Experience managing large scale (Global) deployments with multiple projects, teams and resources

Project Management Institute PMP(r) certification or equivalent a plus

Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.