Product Support Manager

Technologies we use

About the project

Your responsibilities

• Lead the Production Support Service team in FX Options.
• Drive compliance for Risk & Controls.
• Coordinate with broader Markets IT to align RTB (Run the Bank) activity and associated KPIs.
• Manage audit and compliance topics with functional pods.
• Define best practices for production management in collaboration with development leads.
• Oversee the team’s tooling applications and foster a collaborative environment with other pod leads.
• Support and deploy systems using best practices across FXO teams.
• Work closely with business stakeholders in London, Hong Kong, New York, and other centres, coordinating globally to ensure production stability and project delivery.

Our requirements

• Proven team lead experience.
• Familiarity with PSM (Production Support Model) and/or SRE (Site Reliability Engineering) working practices.
• Knowledge of IT Service Management processes (Incident, Change, and Problem Management).
• At least 5 years’ experience in a technology development or support environment.
• Proficiency in frameworks and tools such as Spring, Maven, GitHub, Jenkins, JIRA, and CI/CD tooling.
• Experience with Linux (Bash or Korn shell scripting) and Windows scripting.
• Excellent troubleshooting, reasoning, and analytical abilities with clear problem articulation.
• Effective communicator, fluent in written and spoken English.

Optional

• Experience working on projects within the banking industry.
• Understanding of roles and responsibilities across Front Office, Product Control, Operations, and Finance.
• Demonstrated ability to collaborate with global teams from diverse cultural backgrounds.
• Knowledge of exchange traded instruments.

What we offer

• Competitive salary.
• Annual performance-based bonus.
• Additional bonuses for recognition awards.
• Multisport card.
• Private medical care.
• Life insurance.
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events.
• CSR initiatives.
• Nursery discounts.
• Financial support with trainings and education.
• Social fund.
• Flexible working hours.
• Free parking.

Benefits