Product Support Analyst I - French, Italian or Greek speaker

Technologies we use

About the project

Your responsibilities

Our requirements

• Professional fluency in written and spoken English
• Professional fluency in written and spoken French, Italian or Greek
• Polish and Arabic language also would be a plus
• Ability to analyze and identify key problems and make decisions to solve issues
• Excellent interpersonal and teamwork skills
• Ability to provide customer support using available contact channels: phone, email, chat
• Very good computer skills
• Knowledge of Microsoft Windows OS, knowledge of MAC OS will be valued
• Ability to extend knowledge in the area of new technologies
• GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued
• After the training period, willingness to work in a hybrid mode (3 days per week from the office)

This is how we organize our work

This is how we work

This is how we work on a project

What we offer

• Paid time off
• Year-End-Break: enjoy additional fully paid days off during the last week of the year
• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
• Your money
• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
• Baby Bonus: benefit from one-time allowance on childbirth or adoption
• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services
• Health and wellness
• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
• Employee Assistance Program: find help in free, confidential program with a certified counselor
• Life insurance: sign up for free, high coverage life insurance program
• Career development
• Certification and tuition reimbursement
• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)
• And more
• Car and bike parking
• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
• No dress code
• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
• Attractive Referral Bonus: earn $2500 USD for every hired referral

Benefits