Product Expert

Technologies we use

Your responsibilities

• supporting Product Owner in proactively managing respective product, including but not limited to:
• working as part of product team to increasing the product value and realizing product backlog
• providing specialized end-to-end product knowledge to internal and external stakeholders
• identifying improvement opportunities and integrating best practices for future product enhancements
• maintaining product by monitoring business changes, submitting requests to D&T, and providing required information for implementation
• assessing change requests and driving the implementation of new functionalities
• analysing issues and incidents before escalation, delivering a functional/business assessment
• providing deep functional expertise in tax platforms, ensuring that features and capabilities align with business needs and legal requirements
• supporting globally driven changes affecting product setup (e.g. IFRS, tax changes, impact of AI)
• KPIs/PPIs measurement (quality, time etc)
• supporting cross platform integration, providing expert validation
• leading Platform design discussions withing the product scope
• contributing to product roadmap discussions by providing insights from user feedback and platform performance
• maintaining product documentation and ensuring alignment with evolving business and legal requirements
• delivering training sessions and refreshers to key users, and keeping global template training materials up to date

Our requirements

• (platform) knowledge and functional SAP expertise
• 5+ years of experience in a relevant field
• experience in tax-relevant cross-stream/end-to-end transactional processes and understanding how platform features
• support end-to-end processes
• ability to assess business impact and urgency of incidents and requests
• strong analytical skills and stakeholder management
• clear and effective communication skills, both with technical and non-technical stakeholders
• experience with translating business needs and queries into technical system language
• experience with issue analysis, system testing and training delivery and strong problem-solving mindset
• effective communication, presentation, and time management skills
• excellent English skills

What we offer

• hybrid ways of working
• private medical healthcare
• attractive performance bonus
• Sodexo pre-paid card
• life insurance
• employee referral program
• wide range of trainings
• local and global job opportunities within HEINEKEN
• parking space
• open bar once a week
• we are ACCA Approved Employer

Benefits