Principal Service Delivery Manager

What you will do

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

As a Principal Service Delivery Manager, you will play a pivotal role in ensuring our SaaS clients experience seamless, high‑quality service at every touchpoint. You’ll oversee the entire service lifecycle—from planning to delivery—working with cross-functional teams, senior leaders, and clients to drive operational excellence, deepen relationships, and continuously elevate the value we deliver. Your work directly shapes client success and contributes to the evolution of our global service delivery model.
This position is a 2 year fixed term role, covering maternity leave.

WHAT YOU WILL BE RESPONSIBLE FOR

• Lead and manage service delivery for multiple engagements in line with the respective Customer Success/Account Plans, ensuring services are delivered on time, within scope, and meet client requirements
• Coordinate with internal teams to ensure effective resource allocation and seamless service delivery processes in line with SimCorp One experience
• Monitor and track service performance using KPIs and SLAs, identifying areas for improvement and implementing corrective actions to enable scalable solutions
• Develop and maintain strong client relationships, acting as the primary operational coordination point for service delivery issues and ensuring high levels of satisfaction
• Resolve service delivery issues and risks, orchestrating a response with multi-functional teams, ensuring that solutions are implemented quickly and effectively to maintain client trust
• Collaborate with senior leadership to define and align service delivery strategies with business goals and client needs
• Mentor and guide less experienced service delivery managers, fostering a culture of continuous improvement, global learning and excellence within the team
• Analyze service data and client feedback to identify trends, challenges, and opportunities for optimization
• Contribute to the development and improvement of global service delivery methodologies and best practices and integration into Compass
• Provide regular updates and reports to senior leadership and clients on service delivery performance, risks, and outcomes and extra value delivered – promoting success stories and client referenceable cases
• Analyze commercial key ratios like revenue and costs regularly, ensuring the financial forecast is effectively maintained and relevant actions are executed

What we offer

Attractive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an work & private life balance. We also practice a tailored approach to professional development to support the direction you want to take.

Requirements

• Collaborative working style with a growth mindset
• Comfortable navigating complexity and ambiguity
• Strong problem-solving capability
• Structured and analytical thinker
• Influences without formal authority
• Willingness to travel as required.
• Flexibility to attend SimCorp office 2x/week as per our hybrid policy.