O365 Support Engineer (with German)

Technologies we use

About the project

Your responsibilities

• Run standard operations for M365/O365 services.
• Serve as the main contact for internal and external communications.
• Support M365/O365 usage on Windows and Apple mobile devices.
• Handle incidents, problems, changes, and service requests.
• Perform regular system health checks and align parameter updates.
• Ensure deliverables meet agreed quality standards.
• Work closely with the client on operational alignment.
• Identify and propose automation opportunities.

Our requirements

• 7–10 years of experience with MS Office / M365 / O365.
• Administrative knowledge of M365/O365 technologies.Strong communication, presentation, reporting, and servant‑leadership skills.
• Problem‑solving and conflict‑resolution abilities.
• Solid Microsoft Windows skills.
• Proficiency in English and German.

What we offer

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits