Middle Operations Account Manager

GR8 Tech builds B2B iGaming platforms for operators who play to lead.We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.Our ambition drives us. Our people make it real.If you’re a challenger in spirit and a champion in action — join us.Why this role exists:The purpose of this role is to ensure operational support and stable performance of an assigned client portfolio. Operations Account Manager acts as the primary point of contact for clients, coordinates internal teams to address client needs, and oversees execution of contractual and operational commitments.What you’ll drive:Client relationship & operational ownershipMaintain long-term relationships with existing clients as the primary point of contact.Own operational support for an assigned client portfolio.Act as the main escalation point for clients.Cross-functional coordination & performance managementBridge client needs with internal departments including affiliates, customer service, payments, and development teams.Monitor key performance metrics and report on client performance.Document operational procedures and track development request progress, providing regular status updates to clients.Process, product & contract managementIdentify areas for automation or efficiency improvements within the client journey.Present product updates, upgrades, and new functionality to clients and collect feedback for product and development teams.Coordinate development planning and prioritization of client requests, and manage contract renewals, compliance, and deliverables.What makes you a GR8 fit:Must-have2–3 years of professional experience, including at least 1 year in the iGaming industry (preferably in Technical Account Management, Project Management, or Client Delivery).Advanced English and fluency in Ukrainian or Russian.Confident user of MS Office tools (Excel, PowerPoint, Word).Basic experience working with CRM and BI tools.Strong communication skills with high emotional intelligence.Ability to work independently and effectively prioritize operational tasks.Analytical mindset with strong problem-solving skills.Nice-to-haveFamiliarity with SDLC processes and task management tools (e.g., Jira, Confluence, Miro).Basic technical understanding of web services and integrations.Experience participating in commercial discussions or entry-level negotiations.Why you’ll love working here: Benefits Cafeteria — annual budget you allocate to:Sports • Medical • Mental health • Home office • Languages.Work-life & supportPaid maternity/paternity leave + monthly childcare allowance.20+ vacation days, unlimited sick leave, emergency time off.Remote-first + tech support + coworking compensation.Team events (online/offline/offsite).Learning culture with internal courses + growth programs.Our culture & core values:GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.FUELLED BY TRUST: we’re open, honest, and have each other’s backs.OWN YOUR GAME: we take initiative and own what we do.ACCELER8: we move fast, focus smart, and keep it simple.CHALLENGE ACCEPTED: we grow through challenges and stay curious.BULLETPROOF: we’re resilient, ready, and always have a plan.