Microsoft 365 Migration Support Engineer (f/m/x)

Technologies we use

About the project

Your responsibilities

• Deliver Level 2 support for users migrating from Google Workspace to Microsoft 365, ensuring smooth transitions across email, storage, and collaboration tools
• Troubleshoot issues related to email migration, file transfers, document conversion, authentication, permissions, and Teams configuration
• Assist users with locating migrated content, resolving access issues, and adapting to new workflows and MFA processes
• Monitor and handle hypercare activities, including daily stand‑ups, channel monitoring, office hours, and reporting on issue trends
• Create and maintain knowledge base materials, runbooks, FAQs, and troubleshooting documentation

Our requirements

• At least 3 years of experience in technical support, cloud migrations, or Microsoft 365 administration
• Strong knowledge of Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Azure AD fundamentals
• Hands-on experience with Google Workspace environments and cross-platform migrations
• Ability to diagnose complex issues across authentication, data synchronization, file systems, and user access
• Very good English skills (min. B2), enabling effective communication in an international environment
• Fluent Polish required
• Residing in Poland required

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People