Low severity Incident Manager / Coordinator (f/m/x)

Ensures performance by monitoring the execution of the operational service processes
Coordinates the resolution of low-severity incidents and communicates with all involved stakeholders about the status within Tower Control and Support
Initiates trend analyses of incidents and ensures detection and validation of problem suggestions
Ensures problems are assigned to the correct resolver group
Be a member of improvement meetings with leading vendors
Prepare and share reports and set plans to improve the situation in queues handled by individual group owners
Coordinate technical bridge calls between vendors

At least a year of experience in Service coordination or Incident Management
Knowledge of ServiceNow, at least to a usable degree. Knowledge of reporting modules is welcome.
Intermediate knowledge of Excel. Mainly data editing and pivots tables
Knowledge of ITIL, especially incident, request, problem, change, knowledge management to work freely with other teams
Professional nomenclature appropriate to ITIL issues and inter-corporate collaboration
Experience in vendor management - Require vendors to follow incident policies and contracted SLAs
Result-oriented team player and good motivator with business sense and understanding of commercial urgency
Fluent in English (written & spoken)
ITIL Foundation or greater certification would be preferred
Residing in Poland required

Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People

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