Knowledge Management Process Owner

Develop and own the global Knowledge Management strategy aligned to RR GBS service goals and ServiceNow platform capabilities.
Establish governance models, taxonomies, metadata standards, and lifecycle policies to ensure quality, compliance, and version control.
Create and maintain enterprise-wide knowledge architecture to support AI readiness and interoperability across domains.
Design and implement AI-ready knowledge structures (metadata tagging, contextualization) to enable generative and agentic capabilities.
Partner with Product Owners to deliver curated, validated content for GenAI chatbots.
Apply retrieval-augmented generation (RAG) and prompt-engineering principles to optimize how AI systems interact with enterprise knowledge.
Maintain and regularly refresh repositories to ensure content is accurate, relevant, and searchable.
Leverage AI-assisted authoring, summarization, and classification tools to accelerate content lifecycle management.
Drive continuous improvement of findability, deflection, and reuse metrics through analytics and user feedback.
Build and lead a global community of knowledge owners and SMEs across Finance, HR, Procurement, and IT.
Deliver training and enablement programs on knowledge capture, authoring standards, and AI literacy.
Embed knowledge capture into daily workflows, automation feedback loops, and incident resolution processes.
Produce insight reports to guide continuous improvement and ROI of the knowledge ecosystem.

3+ years’ experience in Knowledge Management, Content Strategy, or Information Architecture within a large-scale or GBS organization.
Deep experience with ServiceNow Knowledge Management, semantic search, and AI-enabled content systems.
Exceptional writing, editing, and information-design skills; ability to structure content for both human readability and AI consumption.
Ability to transform unstructured information into structured, tagged, and contextualized datasets for GenAI models.
Skilled in aligning cross-functional stakeholders, engineers, process owners, and service teams, to drive shared outcomes.

Private healthcare and group life insurance
Annual bonus
myBenefit platform/subsidy for Multisport cards
Internet and electricity allowance for remote work
Increased funding for the Employee Capital Plans (PPK) program; Rolls-Royce Sp. z o.o. contributes 3% to this program
Additional vacation days based on length of service with the employer
Hybrid work model (2 days in the office / 3 days from home)
Flexible start time between 7:00 AM and 9:00 AM
Work in a modern office located in the Krakow centre – the Unity Tower (ul. Lubomirskiego 20)

Hexjobs Insights