Junior Service Analyst with German
Sopra Steria Polska Sp. z o.o.
Katowice
Katowice, Silesian
Hybrydowa
incident resolution
ticketing tool
German
Angielski
IT skills development
team collaboration
shift work
communication skills
Status
Hexjobs Insights
Junior Service Analyst with German role involves incident resolution and user communication in German/English, requiring B2 language skills and IT development willingness. Benefits include medical care, sports program, and educational opportunities.
Słowa kluczowe
incident resolution
ticketing tool
German
English
IT skills development
team collaboration
shift work
communication skills
Benefity
- Luxmed
- Medicover Sport
- Educational platforms
- Languages learning platform
- Referral bonus
- Life insurance
- Workation
Technologies we use
About the project
Your responsibilities
- Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
- Following instructions when dealing with incidents
- Communicating with users in German and English
- Escalating more complex problems to the 2nd line of support
- Collaborating with other technical teams
Our requirements
- Knowledge of German and English at least at B2 level
- Willingness to develop IT skills
- Well-motivated team player with communication skills
- Working according to the procedures
- Working hours: Shift Hours (including night shifts)
What we offer
- BENEFITS: Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
- DEVELOPMENT OPPORTUNITIES: certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)
Benefits
Additional Information
Wyświetlenia: 3
| Opublikowana | 15 dni temu |
| Wygasa | za 15 dni |
| Tryb pracy | Hybrydowa |
| Źródło |   |
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