👉 Junior IT Helpdesk Specialist

🟣 You will be:providing first-line technical support to end-users (hardware, software, and network issues),troubleshooting and resolving incidents related to windows systems and Office 365,managing and tracking requests using a ticketing system,assisting with user account management,diagnosing and escalating complex technical issues when necessary,ensuring clear and professional communication with users.🟣 Your profile:basic knowledge of IT systems (Windows os, computer hardware, networking),familiarity with Office 365 and Azure active directory,understanding of networking fundamentals (TCP/IP, DNS),experience with ticketing systems (e.g., jira),strong problem-solving skills and logical thinking,good communication skills and a user-focused mindset,english proficiency at minimum B2 level.🟣 Recruitment Process: CV review – HR Interview – Technical Interview – Decision🎁 Benefits 🎁✍ Development:development budgets of up to 6,800 PLN,we fund certifications e.g.: AWS, Azure,access to Udemy, O'Reilly (formerly Safari Books Online) and more,events and technology conferences,technology Guilds,internal training,Xebia Upskill.🩺 We take care of your health:private medical healthcare,multiSport card - we subsidise a MultiSport card,mental Health Support.🤸‍♂️ We are flexible:B2B or employment contract,contract for an indefinite period.