Junior Analyst - IT Support

Offer support to colleagues through various channels (In-Person, Phone, Chat & Virtual).
Assist in the setup and configuration of laptops, including basic troubleshooting and maintenance of hardware and software.
Respond to incidents and requests, escalating issues as needed.
Communicate proactively with colleagues regarding their support requests.
Help reconfigure laptops and perform basic tune-up services as required.
Document all issues according to Standard Operating Procedures (SOP).
Raise escalations and unresolved issues to senior members of staff
Use the Incident Management system to log and track support activities.
Support proactive initiatives based on data from performance management systems.
Collaborate with other technical teams to address device and system issues.
Participate in training sessions to enhance knowledge of MMC applications & systems.
Assist with assigned projects as needed.
Occasional weekend / after-hours work for business-critical events or emergencies
Adheres to responsibilities such as compulsory training and education as and when required to maintain current knowledge.
Performs time tracking tasks as required to ensure resources are allocated correctly to business requirements.
Travel may be required.

Education & experience: Qualification in IT, Computer Science or related field, or minimum 2 years’ proven experience in an IT support role handling incidents, requests and device configuration.
Technical skills: Practical experience with Windows OS and Microsoft 365, Active Directory, common endpoint hardware/software troubleshooting, remote‑support tools and an ITSM system (ServiceNow or similar).
Communication & customer service: Excellent verbal and written communication skills in English (min. B2) and Polish; strong customer‑service orientation and the ability to work with colleagues across multiple time zones.
Knowledge of Polish and English required.
Process & performance: Ability to follow SOPs, meet SLA targets, perform accurate time tracking, and escalate unresolved issues appropriately. Willingness to participate in mandatory training and performance‑related initiatives.
Ability to work from the Warsaw office 5 days/week, flexible to occasional after‑hours/weekend shifts and business travel.

Work with colleagues across geographies in a global environment
Work from office 5 days a week
Emphasis on work/life balance
Flexible working hours
Attractive benefits package (including private health care, sports card, life insurance, savings plan, lunch card, language courses

We help you be your best through professional development opportunities, interesting work and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

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