Junior Analyst - IT Support

Education & experience: Qualification in IT, Computer Science or related field, or minimum 2 years’ proven experience in an IT support role handling incidents, requests and device configuration., Technical skills: Practical experience with Windows OS and Microsoft 365, Active Directory, common endpoint hardware/software troubleshooting, remote‑support tools and an ITSM system (ServiceNow or similar)., Communication & customer service: Excellent verbal and written communication skills in English (min. B2) and Polish; strong customer‑service orientation and the ability to work with colleagues across multiple time zones., Knowledge of Polish and English required., Process & performance: Ability to follow SOPs, meet SLA targets, perform accurate time tracking, and escalate unresolved issues appropriately. Willingness to participate in mandatory training and performance‑related initiatives., Ability to work from the Warsaw office 5 days/week, flexible to occasional after‑hours/weekend shifts and business travel.

karta lunchowa, sharing the costs of sports activities, private medical care, life insurance, remote work opportunities, flexible working time, integration events, employee referral program, charity initiatives