ITIL Process Manager (ServiceNow Platform)

ITIL Mastery: Expert-level understanding of the ITIL framework (v3 or ITIL 4). Certification is mandatory.
ServiceNow Platform Expertise: Deep functional knowledge of the ServiceNow ITSM suite. You must understand how the platform should work to guide technical teams effectively.
Governance Experience: Proven track record of defining and enforcing IT policies in a complex, multi-vendor environment.
Consultative Mindset: Exceptional communication and "push-back" skills—the ability to challenge legacy "ways of working" and advocate for standardized platform governance.
Data-Driven Analysis: Proficiency in using platform data to identify patterns and translate them into executive-level strategy.

Certifications: ITIL Managing Professional, ServiceNow Certified Implementation Specialist (CIS) in ITSM or SACM.
Industry Experience: Background in Telecommunications or large-scale Enterprise IT environments.
CSDM Knowledge: Familiarity with the ServiceNow Common Service Data Model and its impact on service reporting.

High Visibility: You will work directly with one of our most significant accounts, shaping the foundation of their digital service strategy.
Professional Growth: Opportunity to collaborate with a Center of Excellence (CoE) including Platform Leads and Architects to build a best-in-class ServiceNow ecosystem.
Strategic Autonomy: You are empowered to define "the right way" to deliver services, moving the organization from reactive firefighting to proactive management.

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