IT System Administrator (m/f/d)

Your tasks:

We are looking for an IT System Administrator to operate the internal IT landscape across multiple locations. This role combines hands-on system administration with operational ownership, security responsibility, and continuous improvement of IT services.

IT Operations & Infrastructure

• Administer and support Microsoft 365 services (Teams, Exchange, SharePoint, OneDrive)
• Manage identity, access, and user lifecycle using Azure AD (Entra ID)
• Configure, deploy, and manage Windows and macOS devices using Microsoft Intune MDM
• Operate and maintain on-prem and virtualized environments (VMware / ESXi)
• Maintain local network infrastructure including switches and wireless LAN controllers

End-User Support & Service Management

• Own and operate the IT service desk using Jira Service Management
• Provide first- and second-level support with a strong focus on service quality
• Ensure timely incident resolution and clear communication with users

Security & Compliance

• Operate endpoint protection, email security, and firewall solutions
• Ensure secure onboarding and offboarding processes in cooperation with HR
• Maintain IT practices aligned with GDPR and internal security standards

Ownership & Collaboration

• Act as the IT operations contact across all company locations
• Collaborate closely with Technology, HR, Finance, and Operations teams

Your skillset:

• Hands-on experience as an IT System Administrator or similar role
• Strong experience with Microsoft 365, Azure AD (Entra ID), and Intune
• Experience supporting Windows and macOS environments
• Hands-on experience with Jira Service Management or similar ITSM tools
• Understanding of IT security fundamentals
• Experience managing IT assets, vendors, and suppliers
• Ability to work independently with a strong ownership mindset
• Working proficiency in german and english

What we offer:

• Modern office spaces in Berlin with flexible remote work
• Meaningful work as the market leader in funeral technology
• Direct influence on the technical direction of a company in transformation
• Dog-friendly office