IT Support Specialist with French

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. IT Support Specialist with FrenchProject information:Location: Katowice, Opole, Lublin - hybrid work modelWorking hours: Monday-Sunday (different shifts between 7:00 - 22:00, 7 or 8 hours per day)Languages: English & FrenchType of employment: long-term contract of employmentLevel: MidSalary: 6000 - 6600 PLN gross Responsibilities: Act as the first point of contact for IT support requestsProvide user support via phone, email and ticketing toolsResolve or escalate incidents according to procedures and SLAsDocument solutions and follow up on ticketsHandle high-priority incidents and user account managementCollaborate with internal IT teams and key usersRequirements:Fluent in French and English Experience in IT support/service desk areaKnowledge of operating systems and common business applicationsStrong communication, problem-solving and teamwork skillsWe offer:Full-time job agreement based on employment contractPrivate medical careLife insuranceMultisport cardAccess to several learning platforms