IT Support Specialist

Technologies we use

About the project

Your responsibilities

• Providing support for hardware, software, and network issues via ticketing systems, phone, Teams, and email
• Registering, analyzing, and resolving incidents and service requests in accordance with SLAs
• Configuring and installing computers, applications, and peripheral devices
• Administering systems like Office 365, Exchange, SharePoint, and Active Directory
• Collaborating with higher-level support teams and external IT service providers
• Monitoring IT infrastructure performance and ensure high security standards
• Managing IT equipment inventory and coordinate hardware procurement processes

Our requirements

• Strong knowledge of Windows, Office 365, Active Directory and Windows Server environments
• Experience with IT incident management and troubleshooting
• Proficiency in Active Directory and user account management
• Excellent communication skills in English, both written and spoken
• Strong problem-solving and analytical skills

This is how we organize our work

This is how we work

What we offer

• Employment contract
• Additional benefits such as Kafeteria MyBenefit, private health care in Allianz, private insurance in PZU
• Shift work (we cover shifts in the Mon-Fri 6:00-19:00 period)
• You can sign up for on-call shifts, and they come with extra pay
• Company lunch on Thursdays
• Co-financing of holiday
• Company integrations
• Employee Assistance Program – mental health program
• Jubilee award
• We work onsite but Fridays are remote

Benefits

Why work with us?

Ready to apply?