IT Service Desk Specialist with German or Dutch (f/m/x)

Providing remote support for users across applications, operating systems, and computer hardware
Managing user accounts and access in Active Directory / Entra ID
Handling Office 365 services and basic telephony system administration
Supporting mobile devices (Android/iOS) and working with endpoint management tools (e.g., Intune, NinjaOne, ManageEngine)
Performing initial triage of incidents and service requests via phone, email, or ticketing systems
Escalating complex issues to higher support levels in line with defined procedures
Documenting troubleshooting steps, supporting onboarding activities, and contributing to the knowledge base

Fluency in German or Dutch (spoken and written) and good command of English
At least 6 months of experience in an IT technical support / Service Desk environment
Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune
Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar)
Strong communication and interpersonal skills, with a customer‑oriented mindset
Willingness to work in a 24/7 shift model and ability to perform well under time pressure
Fluent in Polish required
Residing in Poland required

Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People

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