IT Field Support Specialist

Technologies we use

About the project

Your responsibilities

• Provide on‑site and desk‑side IT Infrastructure and Field Support to end users
• Troubleshoot and resolve hardware, software, and operating system issues while ensuring compliance with hardware warranty and customer security policies
• Install, configure, and support laptops, desktops, printers, peripherals, and accessories
• Perform smart hands and physical assistance activities at customer sites under instruction
• Support conference room A/V equipment and basic VoIP phone configuration and troubleshooting
• Provide basic support for networking devices and infrastructure (LAN/WAN)

Our requirements

• 2–4 years of IT Infrastructure / Field Support experience
• Fluent in English and Polish
• Hardware, OS, and software troubleshooting (Windows, macOS, Linux)
• Desk‑side and smart hands support (laptops, desktops, printers, peripherals)
• Office 365, basic networking (TCP/IP, DNS, DHCP, VPN), MDM & VDI exposure
• Conference room A/V and basic VoIP supportServiceNow / Remedy ticket handling,
• SLA‑driven support
• Strong customer focus, communication skills, and ability to work under deadlines

This is how we organize our work

This is how we work

What we offer

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali)
• Profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

Benefits