IT Customer Service Specialist- praca zdalna

Friendly Solutions has been servicing clients in the US for over fifteen years. We are an information technology consulting firm, dedicated to providing comprehensive technology solutions for specific business needs. Every client is serviced on an individual basis and our solutions are constructed to fit specific client business challenges.

We are looking for a person who will join our Customer Success Team as:

IT Customer Service Specialist

The person in this position will be responsible for the execution of customer orders in cooperation with other departments / divisions in the group. He/She will care about the client's interests and properly respond to individual inquiries from customers, providing immediate actions.

Your tasks:

• Being responsible for phone and e-mail communication with existing customers from the US market
• Confirming orders from the customers and upgrade the value of the order
• Cooperating closely with IT Support Team in solving incoming clients inquiries

We expect:

• Very good command of English and Polish
• Basic computer skills, especially with Windows machines.
• Knowledge of Remote Desktop Protocol (RDP) for connecting to remote systems.
• Experience with updating, installing, and using Android apps from the Google Play Store.
• Familiarity with Bluestacks Software.
• Attention to detail for verifying phone numbers, driver IDs, and correct apps.
• Ability to capture and send screenshots of the tracking app.
• Clear communication and ability to follow instructions.
• Ability to identify issues that require escalation and report them to the manager efficiently.
• Problem-solving skills to troubleshoot basic issues with apps or systems.
• Strong customer service skills to communicate effectively with customers.
• Ability to handle pressure and remain calm in fast-paced situations.
• Working hours: 7:00 AM – 5:00 PM CST Local time (Poland, CET): 2:00 PM – 12:00 AM (8 hours per day)

We offer:

• Working hours: 7:00 AM – 5:00 PM CST Local time (Poland, CET): 2:00 PM – 12:00 AM (8 hours per day)
• Real development opportunities
• Chance to join our international team
• Work from home