IT Analyst – Project & User Support

IT Analyst – Project & User SupportLocation: Gdańsk, Gdynia, Warsaw, or ŁódźWork mode: Hybrid (3 days in the office)Project start: ASAPWorking language: English (daily communication)About the roleWe are looking for an IT Analyst to support project activities and user assistance in communication and management tools. You will work closely with the project manager to coordinate project tasks, onboard users, and support tool adoption. This operational role requires excellent organizational skills, independence, and the ability to manage multiple tasks simultaneously.Key responsibilitiesSupport the project manager with task management, reporting, and escalationOrganize and lead project meetingsAssist users with account setup and tool usageEnsure effective onboarding and conduct user training sessionsMaintain user databases and tracking systemsMonitor tool adoption and provide user support for efficient useCoordinate project activities and ensure timely task completionRequirementsExcellent communication and interpersonal skillsFluent EnglishGood knowledge of Excel and ability to prepare presentationsStrong organizational skills and self-relianceExperience in user onboarding and training deliveryAbility to handle multiple tasks effectivelyExperience working with user systems and tracking toolsWhat we offerWork in an international environmentCollaboration with project and business teamsOpportunities for professional growth in project support and user managementParticipation in implementation and adoption projects