German-speaking Customer Service Specialist

German-speaking Customer Service Specialist

Hybrid mode 

Hi!

Have you ever done laundry at work?

Strange? With us it's normal :)

We support customers of one of the largest manufacturers of home appliances/ RTV equipment/ IT equipment, and we have so much equipment in the office that you will almost feel at home.

 Tasks:

- Provide technical support to equipment users.

- Diagnose and resolve technical problems.

- Providing information on products and their functionality.

- Entering requests into the system.

Our requirements:

- Very good command of German,

- Good command of English,

- Basic knowledge of household appliances (i.e. refrigerator, washing machine, TV). 

- Communicativeness, willingness to learn.

- Ability to type quickly on a computer keyboard.

- Availability for a minimum of 120 hrs per month.

We recruit remotely! Learn about the stages of recruitment:

• Screening - initial phone or e-mail contact.
• Language test.
• Online interview via Teams.
• Information for you on our decision.

What we offer: ​

- Civil contract with a rate of PLN 50,00 gross/hour.

- Bonus system: after reaching the appropriate tenure and KPIs, + 2 PLN gross per hour, then +4 PLN gross.

- The possibility of arranging a convenient collaboration schedule; the project works on Monday-Friday 9:00 - 18:00, and Saturday 10:00 - 16:00.

- ​The possibility of switching to hybrid work after 2 months - after training and the first month of independent work with good performance and obtaining the manager's permission. How do we understand hybrid work? 3 weeks from home, 1 week from the office.

- Access to the MyBenefit platform, where you can exchange the points you receive each month for private medical care, sports card, shopping codes, cinema tickets, and much more.

- Opportunities for personal and language development - internal training and free access to a language learning platform are available.

- Opportunity to grow within the company's structures - we specialize in identifying talent among our agents through internal recruitment. This is a chance for you to build a career path.

Interesting facts from the inside:

- The headphones you use to talk to customers are Bluetooth-enabled, so you can walk up to the equipment in our lab.

- You can improve your German not only with customers, but also during breaks/in the kitchen – we like to speak German even in private situations.

- The team works well together and is constantly growing.

- All our Supervisors were promoted to their positions as a result of internal recruitment.

Join us and apply today!