First Line Support Analyst with Dutch

Technologies we use

About the project

Your responsibilities

• Handle incoming calls/emails and support end users with hardware, software, and basic network issues.
• Provide step-by-step solutions or use secure remote access to resolve problems.
• Log all cases in our service management system.
• Solve common issues independently and escalate complex cases to specialist teams.
• Deliver professional, timely service and keep users informed.

Our requirements

• Dutch: B2+ (you’ll use it daily) and English: B1+ (tools & internal communication, clients).
• Curiosity for technology and willingness to learn new IT skills.
• Communication & teamwork mindset.
• Problem-solving attitude and good time management.
• Flexibility to work various shifts (24/7 model), hybrid.

Optional

• Basic knowledge of Windows OS, MS Office, any customer service experience.

What we offer

• Wellbeing & work–life balance: integration and passion-sharing events.
• Healthcare: private medical care.
• Benefits platform: shopping, cinema, sports, etc.
• Sports: co-funding for Multisport & OK system, b-active program.
• Learning & development: courses, certifications, expert communities, conferences.
• Special occasions: gift packages (Easter, Christmas, Children’s Day).
• Seniority appreciation: extra days off, jubilee gifts.
• Community: charity & eco initiatives.
• Performance bonus: additional monthly bonus based on results.
• Office presence: usually 2 days per month, flexible based on distance and team needs.
• Shifts: 24/7 rotation; schedules shared in advance.

Benefits

Who we especially welcome

• Graduates and students starting their first full-time role.
• Career changers moving into IT from other fields (customer service, hospitality, retail).
• Returnees to Poland — you bring valuable international perspective.
• People new to corporate work — we’ll onboard you step by step.

Training & onboarding you’ll receive

• Service Desk foundations: ticketing, SLAs, prioritization, escalation.
• Technical basics: Windows, Office 365, user accounts, printers, VPN, Wi-Fi.
• Tools: ServiceNow/JIRA, remote desktop, documentation standards.
• Soft skills: communication with native speakers, working in a multicultural environment.

Recruitment process