Field Service Engineer

Medical Device experience is preferable, Valid Driving license, Engineering education in the field of automation, electrical engineering, bioelectronics, Electrical and/or Mechanical Engineering, test equipment used for verification/checkout and calibration of electronic equipment., Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines., Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion., Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives., Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field., Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems., Basic accelerator theory knowledge., Identify and resolve simple imaging system defects, Be able to interpret customer concerns and translate to machine issue., Understand and utilize the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training, Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint., Experience with SAP or equivalent ERP product and productivity software desired., Willingness to travel for business as required, Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards., Must understand team collaboration and have effective networking skills., Able to work independently within guidelines and policies and adhere to the corporate policies and procedures., Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization., Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role., Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience

sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, parking space for employees, extra social benefits, holiday funds, sharing the costs of holidays for kids