Digital Support Engineer

Technologies we use

Your responsibilities

Our requirements

• High school diploma or equivalent experience.
• Substantial years of experience in a technical support or service desk role.
• Strong knowledge of IT service management (ITSM) frameworks, such as ITIL.
• Excellent customer service and relationship management skills.
• Demonstrates initiative and flexibility.
• Proficiency in incidents, problem and service request management.
• Fluent in French or German, with excellent English proficiency, complemented by strong communication and interpersonal skills.

Optional

• Associate’s or bachelor’s degree in Information Technology, Computer Science or a related field
• Few years of experience in a technical support or service desk role.
• Advanced knowledge of network protocols, cybersecurity principles and cloud services.
• Proven ability to handle high-pressure situations and manage multiple tasks simultaneously
• Previous experience of working in cGMP environment
• Knowledge of Digital Experience (DEX) solutions and how to leverage them to identify root-cause analysis
• Experience with service management tools (e.g., ServiceNow).
• Familiarity with Microsoft products (e.g., Teams , OneDrive, M365, Server Operating systems, Azure, InTune, AutoPilot, etc).
• Knowledge of machine learning and artificial intelligence
• Additional certifications as CompTIA A+, ITIL Foundations (or higher), etc.

What we offer

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

Location and Working Environment

Our Organizational Values and Behaviors

• Impact
• Innovation
• Integrity
• One Astellas
• Accountability
• Courage
• Sense of Urgency
• Outcome Focus

What awaits you at Astellas?

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.