DevOps Engineer

Technologies we use

About the project

Your responsibilities

• Receiving, logging, and managing requests from customers
• Following and improving service operation procedures defined by concerned services
• Following up on requests in the ticketing or logging systems
• Investigating and resolving issues, acting as a point-of-contact for end users and internal stakeholders
• Maintaining a high degree of customer service and adhering to IT service management principles.
• Participating in tooling and system development, maintenance, and updates (including minor code or configu-ration changes)
• Performing log analysis and root-cause debugging
• Monitoring production performance, production jobs, and application health
• Writing or enhancing scripts and automation to streamline repetitive tasks
• Supporting CI/CD pipeline updates and troubleshooting build or deployment processes
• Providing training and technical support to end users and team members
• Writing and updating documentation and procedures, contributing to the knowledge base
• Collaborating with peers in an international, DevOps-minded environment

Our requirements

• Customer-focused, proactive problem solver with attention to detail
• Knowledge of APIs and experience with troubleshooting logs
• Familiarity with version control (Git) and comfort contributing small code or configuration changes
• Basic scripting and programming experience (Bash, Python, PHP, MySQL)
• EU citizenship
• Fluent English: B2/C1
• Being open to occasional business trips abroad and visits in our office in Katowice

Optional

• Clearance
• A knowledge in the following domains would be considered as an asset:
• ITSM Tools (Service Now, BMC Atrium, Patrol, Proactive Net…)
• Oracle database
• vTOM or other job scheduling tools
• WebLogic OSB / SOA
• PHP / MySQL
• UNIX and Windows operating system commands
• Networking fundamentals (VLAN, DNS, …)
• Data Center operations

This is how we organize our work

This is how we work

This is how we work on a project

What we offer

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
• DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)

Benefits

Additional Information