Delivery Operations Manager

Your responsibilities:Handle hands-on HR and administrative tasks related to consultants and delivery teamsMaintain an overview of consultants’ holidays, holiday balances, and public holidays based on their location (e.g. Poland, Ukraine, other countries)Support and coordinate performance review processes and performance-related casesWork closely with Engineering Managers and the Technical Delivery Manager (TDM) on people and delivery topicsAct as a JIRA expert: create and maintain reports and dashboards providing visibility into consultants’ workload and capacityProactively follow up on missing information, priorities, and inconsistencies in JIRACollaborate closely with the Technical Delivery Manager to ensure smooth delivery and proper planningIdentify process bottlenecks and inefficiencies, and propose improvements to increase team effectivenessAct as a people-oriented partner for the team, supporting motivation, engagement, and effective remote communicationSupport project management activities, including documentation, coordination, and release planning with stakeholdersWe are looking for you, if you have:Proven experience in HR operations, delivery operations, project management, or a similar role in an IT / consulting environmentStrong hands-on experience with JIRA, including reporting and dashboard creationGood understanding of software delivery processes and consultants’ workload planningExperience working with performance reviews and performance management processesStrong organizational skills and attention to detailProactive mindset with the ability to identify issues and drive improvements independentlyExcellent communication and collaboration skills, especially in a remote and multicultural environmentStrong people skills with the ability to build trust and motivate team membersAbility to work closely with technical and non-technical stakeholdersVery good command of English (written and spoken)Preferred location: Lublin or WarsawWe offer:Participation in interesting and challenging projects.Flexible working hours.A great, non-corporate atmosphere.Opportunities for development and promotion.Attractive package of benefits.Work model: remote or hybrid (2 days per week from the office)We reserve the right to contact the selected candidates.