Delivery Excellence Manager (m/f/d)

Technologies we use

Your responsibilities

• Monitor and analyse delivery performance metrics, including on-time delivery rates, order accuracy and customer feedback
• Identify and drive continuous improvement opportunities by conducting regular cross-departmental performance reviews, implementing lean methodologies, and ensuring delivery processes remain efficient, scalable and cost-effective
• Lead cross-functional collaboration through end-to-end project management to develop and implement strategic initiatives that enhance the customer experience, optimise supply chain and logistics processes, and mitigate risks
• Evaluate and deploy new tools, technologies and Artificial Intelligence to automate and improve delivery processes, preparing business cases for market-specific initiatives
• Develop and maintain a robust reporting framework to provide regular delivery performance updates to key stakeholders, enabling data-driven decision-making across the business
• Support crisis communication related to customer delivery issues, working closely with Operations and Customer Care teams

Our requirements

• University degree in Transportation, Supply Chain Management, Business Administration, Engineering, or a related field
• 3+ years’ experience in project management or business development, ideally within supply chain, customer service, or transportation in an e-commerce environment
• Excellent interpersonal, communication and stakeholder management skills
• Strong customer-centric mindset, with the ability to view services and products from the customers' perspective and understand their needs
• Hands-on approach with a proactive, solution-oriented attitude
• Strong data analysis skills; SQL knowledge is an advantage
• Experience in a start-up or scale-up environment is a plus
• Fluency in Polish and English

What we offer

• A high-performance culture built on trust, feedback and collaboration
• An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
• 20 to 28 days of paid holiday to rest, recharge, and come back ready to create
• Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
• Wellbeing support through mental health resources, sports memberships, and preventive care
• Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest
• Subsidised daily lunches (you choose what you want!)

Benefits