Defect Manager

📍 Location: Kraków, Poland (hybrid: 2 days in the office, 3 days remote)
📄 B2B Contract: 180 - 230 PLN / hour

We are looking for a proactive Defect Manager to join an international programme supporting the transition of a major banking business to a new technology platform. The initiative includes application re-installation within the new environment, data migration, and a comprehensive testing phase covering migration testing and User Acceptance Testing (UAT).

This role sits within the Test Management function and will play a key part in coordinating defect resolution across multiple teams, driving prioritization, and ensuring smooth delivery in a complex banking environment.

Key Responsibilities:

• Coordinate defect resolution activities across teams and ensure SLA adherence.
• Refine defect understanding, including criticality, urgency, and resolution path.
• Lead and facilitate defect meetings and track corrective actions.
• Organize defect correction work using burndown charts, workarounds, and prioritization based on severity and business impact.
• Work closely with Test Managers, business teams, and technical stakeholders to remove blockers.
• Promote best practices in defect management and support a strong banking functional culture.
• Challenge delays, escalation points, and defect prioritization where needed.
• Support effective communication across distributed, multicultural teams.

What We Offer:

• Long-term cooperation in a large international banking programme.
• Real impact on defect resolution and delivery quality.
• Work in a multicultural, distributed environment.
• Private medical care (LuxMed) and Multisport card.