Data Owner – Customer & CRM Core

Our customer is a leading agriculture company helping to improve global food security by enabling millions of farmers to make better use of available resources. Through world-class science and innovative crop solutions, our team of experts in over 90 countries is working to transform how crops are grownThis is a strategic, business-facing role at the heart of how we are transforming the way clients manage and uses customer data. As we shift towards a more data-driven organisation, the Data Owner for the Customer & CRM Core domain plays a critical role in ensuring that customer data is trusted, well governed, and fit to support grower engagement, marketing, and commercial decisions across 38+ markets globally.This role is primarily on the business side. You will not be expected to build or maintain data infrastructure — that is the responsibility of the IT and engineering teams who will support you. Your focus is on defining what good looks like for customer data: the standards, the quality, the ownership, and the business rules that govern how data is created, used, and maintained across the organisation.You will sit within the Federated Governance Council alongside other Data Owners and work closely with the Data Product Hub Center of Excellence, CRM platform teams, regional marketing and commercial leads, and country-level data stewards. A deep understanding of the Salesforce ecosystem is essential — not just as a platform, but as the backbone through which customer relationships and engagement data flow across every marketResponsibilitiesDefine and maintain data standards, definitions, and quality rules for the Customer & CRM Core domain across all marketsAct as the primary business decision-maker for your domain — governing data access, quality thresholds, and appropriate usage of customer dataWork closely with Global, Regional, and Local Data Stewards to ensure governance standards are understood, adopted, and consistently applied at every level of the organisationApply governance frameworks and standards globally, collaborating with regional teams and Subject Matter Experts (SMEs) to understand the intricacies of how customer data is created, structured, and used in each region and countryDrive alignment on customer data definitions across markets — including grower profiles, contact records, account hierarchies, segmentation models, and engagement historyCollaborate with the Technical Domain Lead, Salesforce platform teams, and IT to ensure customer data products in the Data Product Hub accurately reflect business requirementsRepresent the Customer & CRM Core domain in the Federated Governance Council, contributing to cross-domain decisions and standardsOversee data quality monitoring across the CRM ecosystem — ensuring issues are identified, escalated, and resolved with the right owners at the right levelLead the onboarding and continuous development of Regional Data Owners and Country Data Stewards within your domainContribute to the Data Readiness Assessment (DRA) rollout, ensuring CRM data maturity is accurately measured, reported, and improved over timeSupport the broader data-driven transformation agenda by championing good data practices across marketing and customer-facing teamsQualifications5 to 8 years of experience in CRM management, customer data, or marketing operations within a large multinational organizationDeep understanding of the Salesforce ecosystem — including Salesforce CRM and Salesforce Marketing Cloud — as a business owner, domain expert, or senior platform user, with the ability to understand how customer data is structured, governed, and flows across marketsProven ability to apply governance frameworks and standards at a global scale, working collaboratively with regional teams and SMEs to understand the specific requirements and intricacies of each region and countryStrong understanding of customer data concepts — master data management, contact and account structures, grower profiles, segmentation, and multi-channel engagement dataComfortable driving alignment on data definitions and quality standards across multiple business units and marketsStrong stakeholder management and influencing skills — able to work effectively with both business leaders and technical teamsEnglish proficiency at B2 to C1 level — strong enough to lead discussions and workshops in an international environmentSelf-driven and structured — able to manage multiple workstreams across regions and keep progress visible to stakeholdersWill be a plus:Exposure to data governance frameworks, data mesh, or federated governance modelsFamiliarity with data catalogue or data quality tools such as Alation or CollibraExperience with BI tools such as Qlik, Power BI, or LookerBackground in agriculture, crop protection, or FMCGPerks and Benefits:Flexible work schedule.Fixed financial bonus issued upfront on a quarterly basis, covering the average market price of private medical care and sport card - B2B contract.Present on the occasion of birthday, wedding, child birth.E-learning accounts for Coursera, O'Relly, Udemy.Corporate language school.