CX Specialist with Dutch– Non Prime orders

We’re looking for a proactive, detail-oriented CX Specialist with Dutch, ready to take ownership of the non-prime order flow and ensure smooth coordination across logistics, warehouses, transport partners and our commercial teams. If you enjoy solving problems, communicating with many stakeholders and keeping processes under control — you’ll feel right at home here. What You’ll Do Customer & Order ManagementAct as the direct point of contact for the commercial non-prime organisation, providing timely and accurate updates (written and oral) in multiple languages.Handle a variety of customer questions: material status, delivery timelines, complaints.Maintain complete and accurate customer files, including administrative and logistical data.Stock & Material CoordinationManage non-prime stock: assign material to orders and unblock material in warehouses.Take responsibility for the customer portfolio and act as backup for other non-prime order specialists during absences.Transport & Logistics ExecutionCreate and manage transport requests.Coordinate outbound shipments by truck, rail or vessel.Liaise with transport companies, external warehouses and logistics partners to ensure smooth dispatch.Handle changing situations such as stock push, under-deliveries or deviations from standard procedures.Verify available loading slots and work closely with ICP (packaging/loading teams).Problem-Solving & Operational SupportIndependently solve standard issues; escalate complex cases to colleagues or supervisors when needed.Proactively address credit limit exceedances, inventory challenges and exception management.Ensure cost-optimized handling of non-prime material in line with business guidelines.What We Expect From YouGood command of Dutch & English (spoken and written).Ability to work independently in a structured, efficient way.Confidence in handling non-standard situations and changing market conditions.Strong communication skills and a proactive approach.Openness to hybrid work. Why Join Us?Working in the non-prime stream means variety, responsibility and lots of “real operations” — no two days look the same. You’ll collaborate with logistics, commercial teams, warehouses and transport partners across Europe, developing unique experience in a very dynamic area of the steel business. Benefits:Private medical carePluxee Lunch cardLife insuranceAnnual performance bonusExtra social benefitsLanguage coursesInterested?Apply now and help us keep the non-prime order flow running efficiently, cost-effectively and with great customer experience at the core!