Customer Support Specialist with German

Location: Wrocław
Office presence: 3 days weekly
Type of contract: Employment contract (UoP) 
Work schedule: Possibility to work part-time (½, ¾) or full-time | Rotational shifts between 7:00 am–1:00 am (including weekends)
Position level: Junior / Mid
Recruitment process: online

About your future employer:

Our Client is a leading global online food delivery platform that connects consumers with a wide network of restaurants, enabling convenient ordering and fast delivery across multiple markets. The company operates at scale, combining advanced technology with strong local market presence to deliver seamless customer and partner experiences.

Customer Support Specialist with German

We are looking for a Live Operations Customer Service Advisor to join the Live Operations team, supporting couriers in real time. You will help couriers handle unexpected situations and ensure orders are picked up and delivered as smoothly and efficiently as possible. You will communicate closely with couriers, track deliveries, and make quick, effective decisions to keep operations running and customers satisfied.

Your Responsibilities: 

• Support couriers via chat and phone in real-time operational situations
• Track deliveries and schedules to help optimise delivery times
• Follow the automated order distribution system
• Communicate with customers in exceptional cases
• Work closely with the team, sharing ideas and best practices
• Take ownership of issues and resolve them with a practical, solution-oriented mindset
• Excellent written and verbal communication skills in English and German
• Ability to multitask and prioritise in a fast-paced environment
• Strong attention to detail and resilience under pressure
• Confidence in working with multiple systems at the same time
• A proactive, positive attitude and strong sense of responsibility

Our Client has a lot to offer:

• Meal allowance to order food online
• Private medical care and subsidised sports card
• Full onboarding, training, and ongoing development opportunities
• Full support in your new role
• Friendly office environment with additional perks (fresh fruit, games, chill-out areas)
• An informal, supportive culture within an ambitious, international team

Recruitment Process:

1. Short phone call with our recruiter
2. Online interview
3. Online language verification (German + English tests).
4. Offer and onboarding