Customer Support Specialist with English

Location: Wrocław
Office presence: 3 days weekly
Type of contract: Employment contract (UoP) 
Work schedule: Possibility to work part-time (1/2) or full-time | Rotational shifts between 7:00 am–1:00 am (including weekends)
Position level: Junior / Mid
Recruitment process: online

About your future employer:

Our Client is a leading global online food delivery platform that connects consumers with a wide network of restaurants, enabling convenient ordering and fast delivery across multiple markets. The company operates at scale, combining advanced technology with strong local market presence to deliver seamless customer and partner experiences.

Customer Support Specialist with English

We are looking for a Live Operations Customer Service Advisor to join the Live Operations team, supporting couriers in real time. You will help couriers handle unexpected situations and ensure orders are picked up and delivered as smoothly and efficiently as possible. You will communicate closely with couriers, track deliveries, and make quick, effective decisions to keep operations running and customers satisfied.

Our Client has a lot to offer:

• Meal allowance to order food online
• Private medical care and subsidised sports card
• Full onboarding, training, and ongoing development opportunities
• Full support in your new role
• Friendly office environment with additional perks (fresh fruit, games, chill-out areas)
• An informal, supportive culture within an ambitious, international team

Recruitment Process:

1. Short phone call with our recruiter
2. Online interview
3. Offer and onboarding