Customer Support Specialist with English

Location: WrocławOffice presence: 3 days weeklyType of contract: Employment contract (UoP) Work schedule: Possibility to work part-time (1/2) or full-time | Rotational shifts between 7:00 am–1:00 am (including weekends)Position level: Junior / MidRecruitment process: onlineAbout your future employer:Our Client is a leading global online food delivery platform that connects consumers with a wide network of restaurants, enabling convenient ordering and fast delivery across multiple markets. The company operates at scale, combining advanced technology with strong local market presence to deliver seamless customer and partner experiences.Customer Support Specialist with EnglishWe are looking for a Live Operations Customer Service Advisor to join the Live Operations team, supporting couriers in real time. You will help couriers handle unexpected situations and ensure orders are picked up and delivered as smoothly and efficiently as possible. You will communicate closely with couriers, track deliveries, and make quick, effective decisions to keep operations running and customers satisfied.Your Responsibilities: Support couriers via chat and phone in real-time operational situationsTrack deliveries and schedules to help optimise delivery timesFollow the automated order distribution systemCommunicate with customers in exceptional casesWork closely with the team, sharing ideas and best practicesTake ownership of issues and resolve them with a practical, solution-oriented mindset Requirements:Excellent written and verbal communication skills in English Ability to multitask and prioritise in a fast-paced environmentStrong attention to detail and resilience under pressureConfidence in working with multiple systems at the same timeA proactive, positive attitude and strong sense of responsibility Our Client has a lot to offer:Meal allowance to order food onlinePrivate medical care and subsidised sports cardFull onboarding, training, and ongoing development opportunitiesFull support in your new roleFriendly office environment with additional perks (fresh fruit, games, chill-out areas)An informal, supportive culture within an ambitious, international team Recruitment Process:Short phone call with our recruiter Online interview Offer and onboardingWhy apply for an Antal job offer?When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.About AntalAntal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.