Customer Support Specialist (Remote) Gross salary: 5,500–7,000 PLN

Customer Support Specialist (Remote) Gross salary: 5,500–7,000 PLNAbout usWe build tools for Influencer-marketing agencies - helping them manage creators, track revenue, and scale their business. We're an international team running 24/7 across every timezone. Sometimes it's fast-paced, sometimes it's fun, and yes, sometimes it gets intense - but we've got each other's backs.We're looking for a Support Specialist who genuinely enjoys solving problems, not just passing them along.The jobYou're the first line when users need help. Your job isn't just to respond - it's to understand why something went wrong, reproduce it, document it clearly, and work with our dev team to get it fixed quickly.You'll be the bridge between our customers and our product team. When something breaks, you dig in, figure out what happened, and make sure both the customer and our engineers have what they need to move forward.Day to day, you'll:Chat with customers worldwide via WhatsApp, Intercom, and Telegram (all written - no phone calls)Investigate issues to understand the root cause, not just the symptomsReproduce bugs and document them clearly for our engineering teamKeep customers informed throughout the process so they know we've got their backWork closely with our product and dev teams to improve the product over timeSpot patterns in issues and flag them before they become bigger problemsShifts: 6:00-14:00 or 14:00-22:00 CET, including weekends. You can choose what works best for you.What we needWritten English B2+ - you'll be writing a lot, so clear communication really mattersSpoken English B2 - we have team calls and occasional Google MeetsCuriosity about how things work technically (you don't need to code, but you should enjoy understanding how software behaves)Ownership mentality - if it's your ticket, you see it through until it's resolvedComfort working at pace - we move quickly and iterate oftenReliability - our customers depend on us, and we depend on each otherWhat you get100% remote - work from wherever you're most comfortableFlexible shift options - morning or afternoon, your choiceB2B or COM (UZ) agreement - whatever works best for your situationReal product with real users - you'll see the impact of your workRoom to grow - as we scale, opportunities open upA supportive team - when Support gets busy, devs jump in to help. That's just how we work.Our cultureWe value speed and momentum, but we also value each other. There are no silos here and no 'that's not my job' attitude. When someone needs backup, we show up.You'll own your outcomes and have the autonomy to make things happen. We trust you to take responsibility, ask for help when you need it, and contribute ideas to make things better.We care about results, not busywork. And we celebrate when our customers succeed - because their growth is what we're here for.Sound like a good fit?We'd love to hear from you.