Customer Support Engineer

About UsWe’re Blazity — a team of technology experts building modern, API-first digital products. We partner long-term with our clients, acting as trusted technology advisors and taking full ownership of the solutions we deliver.Our work spans complex web platforms, e-commerce ecosystems, and custom software products, helping organizations scale through continuous optimization, new feature development, and workflow automation.Alongside client work, we build and maintain open-source projects and contribute to the broader technical community.About the RoleWe are looking for a Customer Support Engineer who will become a key contributor in a fast-growing AI/ML ecosystem focused on model monitoring, observability, and responsible AI.You will work closely with cross-functional teams — including engineering, product, and customer stakeholders — to ensure excellent customer experiences with advanced developer-centric AI tools.This role is ideal for someone who enjoys problem-solving, working directly with people, and bridging the gap between customer needs and engineering solutions.Our requirements Strong skills in customer management, communication, and collaboration Experience working closely with technical and engineering teams Solution-oriented mindset with excellent problem-solving and prioritization Basic technical understanding (not at Software Engineer level but comfortable discussing technical topics) Ability to communicate clearly with both technical and non-technical stakeholders High ownership, accountability, and proactive approach Fluent English Nice to Have Experience supporting developer tools, APIs, or SaaS products Familiarity with ML/AI concepts or platform-level tooling Experience with technical documentation or customer onboarding Travel Willingness to travel up to 25% of the time (approximately 1 week per month) Due to the current geopolitical situation, travel is not expected in the near future, but flexibility will be important long-term Scope of responsibilities Act as the primary point of contact for customers during support and onboarding Collaborate with engineering to investigate and resolve customer issues Translate customer feedback and needs into actionable insights Support troubleshooting and technical problem resolution Contribute to improving internal processes and documentation Ensure a high-quality customer experience What we offer 🤝 We value feedback and foster an open, supportive environment 🍎 We may not have Fruit Thursdays or online meditation sessions, but you might enjoy: 🌴 29 paid days off🩺 Health insurance fully covered by us🏋️ Sports card fully covered by us Salary ranges 💼 B2B contract💰 Salary: 120-170 / hour (possible negotiation depending on experience)Location 🌍 100% remote work from Poland