Customer Support Associate with Italian

In this role you will play a crucial role in delivering high-quality customer service through email, chat and phone channels to our high-profile clients, who specialize in internet-based searching and video-sharing platforms.

Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction.

To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.

Your tasks:

• Provide high-quality online customer service via email, chat and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.
• Meet deadlines with a fast-paced environment.

Our requirements:

• Fluency in written and spoken Italian.
• Intermediate level of written and verbal English.
• Available for a minimum of 130 hours per month.
• Experience in the call center or customer service industry.
• Excellent communication skills.
• Good analytical and organizational skills.
• High school diploma or equivalent.
• Experience or educational background in the online advertising or marketing field is a plus

What we offer:

• Civil contract, 47,00 PLN gross/h.
• Hybrid collaboration from Kraków.
• Onboarding and training.
• Schedule from Monday to Friday from between 8 AM and 6 PM.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed healthcare or codes for other services such as shopping, travel, massage or food and many more).
• Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.
• Opportunity for development within the structures of our company.

Recruitment process:

• Initial phone interview – we want to get to know you better!
• Language verification.
• Online interview with a recruitment representative and Team Manager.
• You will receive feedback via a call within 2 working days after the interview.

Join our team and apply today!