Customer Support and Operations Specialist with German (SaaS Business Applications)

You are fluent in German at a minimum C1 business level., You are proficient in English (professional working proficiency)., You have 2+ years of experience in SaaS application support., You have basic knowledge of SQL, Python and data engineering., You have a basic knowledge of ITIL v4 and service management principles (preferred)., You have experience in working with ticketing systems (e.g., Zendesk)., You have strong problem-solving skills including analytical thinking, a structured way of working, and the ability to solve complex problems. You demonstrate personal responsibility and a team-oriented approach to work., You have excellent communication and interpersonal skills, as well as empathy, patience, and a focus on customer satisfaction., You can maintain an overview when prioritizing and managing multiple tickets, even in stressful situations., You have obtained Bachelor’s degree in Computer Science, Information Technology, or a related field.

private medical care, remote work opportunities, flexible working time, fruits, integration events, mobile phone available for private use, computer available for private use, coffee / tea, drinks, parking space for employees, extra social benefits, employee referral program