Introduction

Our mission at Mein Paul is to revolutionize the way tax consultants do business by providing innovative, adaptive and truly unique SaaS solutions. We are dedicated to empowering our clients to lead their industry with technology that is at the forefront of progress. By fostering a culture of agility and leadership, we strive to make a positive impact on the tax consulting landscape, as well as society and provide our clients with the tools they need to succeed. We are committed to delivering creative, sustainable and effective solutions that set us apart from our competitors, and we believe that every member of our team has the power to drive progress and make a difference. Together, we are creating a future where tax consulting is efficient, effective, and always one step ahead.

As a new employee at our small company, you will have the opportunity to make a significant impact on our product. Your contributions will be valued, and you will have a say in the direction our company takes. We believe that every member of our team has something unique to offer, and we strive to foster an environment that encourages creativity and idea-sharing.

Responsibilities

• Develop and implement a comprehensive customer success strategy and program that enhances customer satisfaction and loyalty.
• Establish clear value propositions for our product offerings and services.
• Collaborate with Sales and Product Development teams to ensure customer needs are met and exceeded.
• Identify opportunities for customer growth, advocating for our customers' needs, and contributing to our product roadmap.
• Track and analyze customer usage patterns to provide insights and recommendations.
• Conduct regular customer review calls, quarterly business reviews, and executive briefings.
• Develop customer relationships that promote retention and loyalty, understanding customer needs, and tailoring custom solutions.
• Proactively identify and resolve technical and business issues that clients face, working with cross-functional teams when necessary.

Requirements

• Proven experience in a customer success role, preferably within a SaaS company or tax consultancy industry.
• Exceptional communication and interpersonal skills.
• Strong problem-solving skills and the ability to manage complex projects.
• Proficiency in CRM software and other customer success tools.
• Strong analytical skills with the ability to translate data into actionable plans.
• Outstanding organizational skills with the ability to manage multiple priorities.
• Native level German and conversational English

What we offer

• 4-Day Work Week (32h)
• Low Hierarchies
• Flexible remote work
• 6 weeks per year of WFA/Workation
• Young startup environment
• Green Travel Support
• Personal and Professional Development Budget
• Time off for volunteering, blood donations, etc.
• Health and Welfare Budget

We welcome people with different backgrounds and nationalities to join our agile and progressive team. If you're eager to learn, passionate about UX design and have a strong sense of flexibility and responsibility we welcome you to come work with us.