Customer Success Manager

Location: Warsaw, Poland

Format: Remote with occasional client meetings (20–30%)

Language Requirements: Polish (C1) + Ukrainian (Native/C1) + English (B2+)

About us: Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management. With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.

We are looking for a business-oriented Customer Success Manager to join our Warsaw team. Your mission is to be a strategic partner for our key clients, helping them grow their revenue while ensuring long-term retention and expansion of our services within their business.

Key Responsibilities:

• Manage and grow long-term relationships with existing key clients.
• Monitor client financial metrics to detect risks early and provide actionable growth recommendations.
• Advise clients on product best practices to help them achieve their specific business goals.
• Drive upselling and cross-selling initiatives to increase average deal value.
• Focus on client retention and proactively work to reduce churn rate.
• Resolve strategic issues in a win-win manner, acting as a business consultant rather than technical support.
• Collaborate with internal teams to align product development with client needs.

Our Ideal Candidate:

• Native/C1 level in Ukrainian and Polish; Upper-Intermediate English (B2+).
• Based in Warsaw and ready for occasional on-site client meetings.
• Strategic thinker with a business-oriented mindset and long-term focus.
• Proven experience as a Customer Success Manager, Key Account Manager, or in a similar client-growth role.
• Strong track record in upselling, cross-selling, and maintaining high retention rates.
• Ability to understand client financials and communicate effectively in business terms.
• Proactive in identifying risks and implementing solutions before they become critical.

What We Offer:

• Competitive compensation based on your experience and results.
• Regular performance reviews and clear career growth opportunities.
• Direct influence on internal processes and the opportunity to shape our CS strategy.
• Work in an international product company with a supportive and healthy culture.
• Flexible working hours and full freedom in planning your day.
• Dynamic environment with zero micromanagement and plenty of room for initiative.
• Stability and growth in a fast-scaling European food-tech leader.
• Vibrant team culture with frequent team events and a professional international community.

Ready to grow with us? If you are a driven professional who speaks the language of business — let’s talk! Apply now or recommend a great candidate.