Customer Service Team Leader

Location: KrakówWe work: Hybrid (3 days from office per week)Contract of employment: Full-timeSalary range: 10 000–13 000 PLN grossStart date: no later than June 1st, preferably ASAPRecruitment process:Online About your future employer:We are looking for an experienced Customer Service Team Leader to manage and support a team delivering high-quality customer support. In this role, you will combine leadership responsibilities with hands-on involvement in daily operations, ensuring smooth service delivery and strong team performance.Customer Service Team Leader | Finance area Here are some of the things you can look forward to:Lead, motivate, and develop a team of customer service specialistsSet clear goals and monitor performance based on KPIs and quality standardsProvide regular feedback, coaching, and support employee developmentPlan shifts and allocate resources to ensure proper coverageAct as the main point of contact for complex or escalated casesMake decisions on issue resolution in line with company guidelinesEnsure high service standards through quality checks and case reviewsWork closely with internal teams to improve processes and customer experienceTrack and report team performance and key metricsWhat we’re looking for:Degree in business, finance, or a related fieldMinimum 2 years of experience in customer service team leadershipBackground in finance or a related field, such as financial markets, fintech, banking, or other finance-related industries.Ability to give constructive feedback and manage performanceComfortable handling challenging situations and driving improvementsStrong customer service mindsetExperience working in a KPI-driven environmentAbility to stay calm and solution-oriented in difficult situationsExperience in improving processes and maintaining quality standardsGood communication and collaboration skillsStrong problem-solving and decision-making skillsComfortable using multiple systems and toolsFluent English (written and spoken)Our Client has a lot to offer:Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas;Great atmosphere and comfortable working conditions;Stable job and cooperation with friendly and high qualified team;Hybrid model of work, flexible working hours;Workation - for 20 days, you can work from anywhere in the world;3 additional days off for celebrate your birthday and voluntary work; Office located near city centre;Modern working environment (agile spaces, private quiet rooms and breakout areas);Competitive salary; Annual and performance-related bonuses;Private medical cover for you and your family;Multikafeteria system;Life insurance;Unlimited access to learning platform; High-standard IT equipment;Free parking; Annual parties  and other social events. Recruitment proces:Short interview with Antal ConsultantTeams meeting with Hiring ManagerTeams meeting with Head of the department EmploymentWhy apply for an Antal job offer?When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.About AntalAntal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.