Customer Service Specialist with French

Location: Dąbrowa Górnicza
We work hybrid: 2-3 days in the office weekly
Contract of employment: full-time
Level: Junior/ Mid
Recruitment process: online

Our client is a global corporation offering a dynamic and innovative work environment within a global structures. By joining our client, you will have the chance to be part of a pioneering organization that values its people, and is dedicated to delivering exceptional services to clients worldwide.

Customer Service Specialist with French 

RESPONSIBILITIES:

• Serve as the primary contact for customers, managing daily communications with professionalism and care.
• Oversee the entire order processing cycle, ensuring accuracy from entry to delivery using SAP.
• Track order statuses and shipments, monitoring stock levels and delivery performance.
• Address order discrepancies, urgent requests, and service challenges effectively.
• Collaborate with various teams, including sales, supply chain, and production, to facilitate seamless operations.
• Manage customer credit limits, proactively reporting any risks or disputes.
• Anticipate customer needs to enhance service quality and prevent issues before they arise.

WE OFFER:

• Competitive salary package, including base pay and an annual bonus.
• Hybrid working model (50/50 after onboarding).
• Strong focus on career growth with continuous development opportunities.
• Access to internal learning platforms and development programs.
• Opportunity to work in an international and culturally diverse environment.
• Exposure to industry experts and ongoing professional learning.
• Comprehensive benefits package supporting employee well-being and growth.

Recruitment process:

1. Short interview with Antal Consultant
2. Interview with HR & Hiring Manager
3. Employment