Customer Service Representative with German

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future.Our customer is the leader in providing modern business solutions. We're looking for candidates who are fluent in German and would like to take first steps in Customer Service area! You will be responsible for managing requests for German-speaking clients and maintaining strong relationships with them. Project information:Industry: TravelType of project: Customer ServiceLocation: Kraków; hybrid work modelWorking hours: Mon-Fr (8 hours per day - standard business hours)Languages: German & EnglishType of employment: long-term contract of employmentSalary range: 7100 PLN gross + additional bonuses for languages Responsibilities:Managing ongoing queries from German-speaking customers (phone calls, emails and web channels)Advising customers on travel productsSupporting customer with the reservation and adjustment of flight bookingsRecommending products and helping customer using the official websiteEnsuring the high level of customer satisfactionProviding after sales supportCooperating with other team membersRequirements:Very good knowledge of German & English (at least B2 level)High communication skills and customer-focus attitudeAbility to work in team and individuallyWillingness to developWe offer:Full-time job agreement based on employment contractDiscounts on the company's productsDiscounts on tickets of various lines for yourself and your familyMy Benefit platformPrivate medical careLife insuranceAdditional bonusesSharing the commuting costsCo-financing of sport activitiesIntegration eventsTrainings and development opportunities