Customer Service Manager

Master’s degree in Business Administration, Supply Chain Management, or related field, Minimum 4 years’ experience in customer service, Proven experience managing large teams in an international, Passion for delivering exceptional customer experience and improving processes, Fluent in English, Strong analytical skills and experience monitoring KPIs, Proficiency in SAP, Salesforce, and analytical tools, Customer-focused and business-oriented mindset, Strong planning, organizational, and action-oriented skills, Resilience under stress and sense of ownership, Ability to work in a complex, international environment, Excellent communication, collaboration, and team-building skills

sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, corporate products and services at discounted prices, integration events