Customer Service Coordinator (Czech & English) - Parker, Yankee Candle

You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service., We will help you achieve your goals and develop by providing regular feedback and access to online training courses., Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like Parker, Waterman, Yankee Candle, NUK, or Crockpot., Your Key Responsibilities:, Process sales orders received from customers, sales agents and internal teams., Submit requests to create new customer accounts and update existing customer records., Provide professional advice on our product range., Proactively inform customers about current promotions and marketing activities., Work closely with the Sales team, Supply Chain and the distribution centre., Manage and maintain customer portals., Enter and update orders using SAP (full training will be provided!)., Communicate with customers by email and telephone.. Fluent Czech (written & spoken) and communicative English, Customer- and detail-oriented, Good command of Microsoft Office (Word, Excel, PowerPoint), Excellent communication skills, Team spirit, Customer service experience, Knowledge of SAP and/or Salesforce, Ability to learn quickly, Basic commercial awareness, Polish language