Customer Operations Specialist with German (m/k)

English Language Proficiency – B2, German Language Proficiency – B2/C1, Bachelor’s degree preferred or equivalent experience, Previous experience in Customer service, Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of our Client, Able to demonstrate a continuous improvement mind-set, Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities, Able to problem-solve independently, dealing with a range of uncommon queries, Able to demonstrate resilience and patience, especially when interacting with challenging Customers, Able to demonstrate interchangeable communication skills, by communicating effectively by phone or by live chat professionally, accurately, and quickly