Customer Contact Team Lead with Arabic and English (m/f/n)

Excellent command of written and spoken English and Arabic, Minimum 3 years’ operational experience in customer service field, preferably in airline industry, Mature with excellent interpersonal and people management skills, Interested in facilitating supportive and effective team relationship, Ability to manage, train and motivate staff, Dynamic personality with a focus on customer service and motivational skills, Strong negotiation and problem solving skills, Energetic and able to work under pressure, Good organizational and time management skills, Good knowledge of Altea Reservations system ARD, Willing to work on shifts

sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, remote work opportunities, fruits, corporate products and services at discounted prices, integration events, saving & investment scheme, corporate library, no dress code, coffee / tea, drinks, leisure zone, birthday celebration