Contact Centre Improvement & Optimization Consultant

Experience in business consulting within professional services., Background in Contact Centre improvement, optimisation, or large-scale operational enhancement initiatives., Strong knowledge of Contact Centre and digital channel technologies (e.g., Zendesk, AWS, Genesys Cloud, NICE)., Ability to design improvement and optimisation solutions and translate them into strong client proposals., Understanding of process improvement methods and digital‑enabled optimisation., Awareness of current market and technology trends in Contact Centres and Customer Experience., Experience leading teams or workstreams., Ability to work with clients across multiple industries., Motivation to improve customer service and deliver measurable results.

access to courses e.g. Excel, VBA, RPA, Customer Care, unlimited access to Udemy Business, free chat/call with a therapist, sharing the costs of sports activities, private medical care, life insurance, no dress code, parking space for employees, extra social benefits, redeployment package, employee referral program, charity initiatives